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Privacy Policy

Last Updated: January 21, 2026

This Privacy Policy explains how WicWac Inc., operating as Crisphive ("Crisphive," "we," "us," or "our") collects, uses, discloses, and protects personal information when you use our website, applications, and services (collectively, the "Service").

1. Who We Are

Crisphive is a technology platform for scheduling and managing mobile service teams. Crisphive is a brand of WicWac Inc., a company federally incorporated in Canada.

WicWac Inc. (Operating as Crisphive)

Suite 1420, 99 Bank Street

Ottawa, Ontario K1P 1H4

Canada

Contact Email: support@crisphive.com

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to our website
  • Users of our applications and platform
  • Customers, account administrators, and authorized users
  • Business contacts and communications

It does not apply to third-party websites or services linked from Crisphive.

3. Information We Collect

3.1 Information You Provide Directly

We may collect:

  • Name, email address, phone number
  • Company name and role
  • Account login credentials
  • Billing and payment information
  • Support requests and communications
  • Any data you upload or enter into the Service ("Customer Data")

3.2 Information Collected Automatically

When you use the Service, we may collect:

  • IP address
  • Device type, operating system, browser
  • Usage logs, timestamps, feature interactions
  • Approximate location (city/region)

This data helps us operate, secure, and improve the Service.

3.3 Customer Data (Service Data)

Customer Data may include:

  • Employee names and contact details
  • Job schedules, assignments, locations
  • Notes, comments, and operational data

You control this data. We process it only to provide the Service.

4. How We Use Information

We use personal information to:

  • Provide and operate the Service
  • Authenticate users and manage accounts
  • Process payments and subscriptions
  • Communicate about updates, support, and service notices
  • Improve features, performance, and security
  • Comply with legal and regulatory obligations

We do not sell personal information.

5. Legal Bases for Processing (GDPR)

For users in the EEA, UK, or Switzerland, we process personal data under the following legal bases:

  • Performance of a contract
  • Legitimate business interests
  • Compliance with legal obligations
  • Consent, where required

6. How We Share Information

We may share information with:

  • Service providers (hosting, payment processing, analytics, support)
  • Sub-processors acting on our behalf under contractual confidentiality
  • Legal authorities if required by law or to protect rights and safety
  • Business transfers (e.g., merger, acquisition, asset sale)

All sharing is limited to what is necessary.

7. Data Retention

We retain personal information:

  • For as long as your account is active
  • As needed to provide the Service
  • As required by law or legitimate business purposes

Customer Data may be deleted or anonymized after account termination, subject to legal obligations.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information, including:

  • Access controls
  • Encryption in transit (where applicable)
  • Secure hosting environments
  • Role-based permissions

No system is 100% secure, but we work to protect your data.

9. Your Rights

9.1 Canada (PIPEDA)

You have the right to:

  • Access your personal information
  • Request corrections
  • Withdraw consent (subject to legal/contractual limits)

9.2 European Union (GDPR)

You may have the right to:

  • Access, correct, or delete personal data
  • Restrict or object to processing
  • Data portability
  • Withdraw consent
  • Lodge a complaint with a supervisory authority

9.3 United States

Certain U.S. state laws may provide rights regarding access, deletion, or correction of personal data. We honor applicable state requirements.

10. Data Processing Addendum (GDPR)

If you are an enterprise or EU customer, our Data Processing Addendum (DPA) applies and is incorporated by reference. The DPA governs:

  • Processing instructions
  • Confidentiality
  • Sub-processors
  • Cross-border transfers (Standard Contractual Clauses)

11. International Data Transfers

Personal information may be processed or stored outside your country of residence, including in Canada, the United States, or other jurisdictions. When required, we rely on lawful transfer mechanisms such as:

  • Contractual safeguards
  • Standard Contractual Clauses (SCCs)

12. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Enable core site functionality
  • Improve performance and usability
  • Understand usage trends

You can control cookies through your browser settings. Disabling cookies may affect functionality.

13. Children's Privacy

The Service is not intended for children under 16. We do not knowingly collect personal information from children.

14. Third-Party Services

The Service may integrate with third-party tools. Their privacy practices are governed by their own policies. We are not responsible for third-party privacy practices.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via the Service or other reasonable means. Continued use of the Service constitutes acceptance of the updated policy.

16. Contact Us

If you have questions, requests, or concerns about this Privacy Policy or your personal information, contact us at:

WicWac Inc. (Operating as Crisphive)

Suite 1420, 99 Bank Street

Ottawa, Ontario K1P 1H4

Canada

Email: support@crisphive.com